Frequently Asked Questions
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
Ronatelli is responsible for orders until the package is delivered to the customer. If the package is lost, Ronatelli may choose to initiate an investigation with the carrier to identify the responsible party. Please contact customer service. If your package shows as delivered in the cargo company's system, you should solve this problem together with the cargo company. Ronatelli is not responsible for these situations. We are only responsible for the process until your package is delivered.
Ordering on Ronatelli.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
Ronatelli currently accepts the following payment methods:
All major credit cards: American Express, Mastercard, Visa
Yes, it is safe to order on Ronatelli.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
Ronatelli sells its products online only at ronatelli.com. We do not currently have a store. We only have our production site and warehouses. All of our sales are made through our website.
Buyers should be wary of Ronatelli products that are allegedly sold through unauthorized channels. Beware of counterfeit products.
Prices on Ronatelli.com are subject to change without notice. Please expect to be charged the price for the Ronatelli merchandise you buy as it is listed on the day of purchase.
We highly recommend that you use the Size Guide on our website to choose the right size.
No, we only sell our products online on this website.
There is a system on our website that will show you the currency depending on the country you are in. You can shop for Great Britain Pound, United States Dollar, Canada Dollar, Australian Dollar and Euro on our site without paying for additional costs. For example; If you visit our website from Canada, the product prices will be displayed in Canadian Dollars. If you visit our website from Germany, the prices of the products will be displayed in Euros and you can shop at this exchange rate without any additional costs.
If you wish to pay in currencies other than the Great Britain Pound, United States Dollar, Canada Dollar, Australian Dollar and Euro, prices will be charged in Great Britain Pounds and depending on your payment method, you might be asked to pay additional currency converter fees, albeit in very low amounts.
You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.
No, the products sold by Ronatelli are skin friendly and hence do not cause allergy.
To measure the bracelet size, take a measuring tape and wrap it around the wrist, and mark a point where it completes one circle. Note the measurement on the tape. Find the bracelet size in the conversion chart for the corresponding length. For conversion chart click: https://ronatelli.com/pages/bracelet-size-guide
First, decide how you prefer to wear your necklace, tightly, loosely, or as an exact fit. Select your necklace size in the necklace measurement chart for the length you determine for how the necklace will fit around your neck. Click for necklace measurement chart:
Because our chain necklaces are made from the highest quality 925 pure silver, they will not irritate or turn your skin green.
Our sterling silver chain necklaces are made to withstand any condition. You can exercise with your jewelry however you like, but we recommend that you dry it with a cloth towel as soon as possible. Like all precious metals, harsh chemicals must be avoided for lasting shine and durability.
Our sterling silver chain necklaces are made to withstand any condition. You can wet your necklaces however you like, but we recommend that you dry them with a cloth towel as soon as possible. Like all precious metals, harsh chemicals must be avoided for lasting shine and durability.
The gram weight of our products can vary slightly based on manufacturer methods, which is why we estimate our products' gram weights within a 5 gram +/- range.
All of our products are made of 925 sterling silver. We also use other premium materials in our designs to bring you luxury chains at every price point.
Complies with REACH, the EU Regulation prohibiting the use of toxic metals in precious metal jewellery. Toxic metals include Nickel, Lead, Cadmium and more. None of our products contain these toxic and dangerous metal types. It is made of 100% 925 pure silver. We ensure that all our products are produced in accordance with these high standards set by the European Union for your safety.
If your jewellery gets wet, dry it with soft materials. Avoid splashing chemicals such as perfume, aftershave, or lotion directly on your jewellery. If you're applying cosmetics, it's always best to let it dry on your clothing or body first. Regardless of chain, bracelet, ring or earring, it is always recommended to wear your jewelry last.
More expensive then Gold, Rhodium is a precious metal of the platinum family. It's durable properties are favoured for use in jewellery and very widely is used as a plating on top of Sterling Silver to prevent the occurrence of tarnish as well as ensure longevity for colour owing to it's hard wearing nature.
After completing the purchase process, your confirmation mail will be automatically sent to you. Then, your tracking number will also be sent after your order is shipped. After receiving the tracking number, you can track your order in the Track Your Order section on our website.
You can change or cancel your order by contacting us after receiving the confirmation email. Unfortunately, we cannot make any changes after your order has been shipped. However, after receiving your order, you can return it within 30 days.
After receiving the order confirmation mail, you can contact us to cancel your order. If your order is still unshipped we will cancel your order. After your order is cancelled, the full amount will be refunded without any deduction. We cannot cancel the order If your order is dispatched before you contact us. However, you can return your order within 30 days after receiving it. Please see our return policy page.
In order to prevent the loss of your order in the cargo, we send all orders with the tracking number and obligation to be delivered in return for signature. However, in case your cargo is lost by the cargo company, we will refund the full amount you paid. If the tracking number indicates that your order has been delivered to your address and you think you did not receive it, we do not accept responsibility.
The working days of our worldwide warehouses are Monday to Saturday. On the following day after your payment is taken, your order is processed and usually shipped within 24-48 hours.
If your order is in stock in our warehouse in your country, it will usually be delivered to your address within 2-5 days after shipping. If your order is sent to your address from our warehouse in a different country other than your country of residence, it will usually be delivered to your address within 7-15 working days after being shipped.
No, we send all shipments with the tracking number to be delivered in return for signature. In addition, we choose the fastest and most affordable shipping service according to the country you are in order to provide free shipping service to all our customers.
In case your order is in stock in your country, it is sent to your address from our warehouse in that country. If your order is not in stock in our warehouse in your country, we choose the fastest and safest shipping method for you, depending on the country you are in, and send it to your address from a different warehouse outside your country.
RETURN & REFUND
For the security of our customers, we use the most advanced security systems on our website. If our system detects that payment has been made with a fake or stolen card, your order will be automatically cancelled and the amount you paid will be refunded.
No, we can only refund to the card or the PayPal account you paid from.
We are not responsible if the package you return is lost in the cargo before it reaches us. Therefore, we recommend that you send your return with the tracking number and keep your tracking number until your return reaches us and we refund the total amount.
We provide 24/7 customer service support. If you reach us through any of our communication channels, we usually reply within 2-3 hours or within 24 hours at the latest.
In order to complete the return process, you can request a refund via any communication channel on the page where our contact information is available. Please indicate the country you want to return from, along with your order number or e-mail address when requesting a refund.
No, after you return your order to us, we will refund the full amount if it is not used and damaged.
Yes, you can return your order within 30 days without any reason, if it has not been used or damaged. Please check our return policy.
Unfortunately, we do not cover the return costs. However, if you request, we can provide you with a discount code for your next purchase at the cost of the return.