Ravenna - Cross Sword Pendant
First, decide how you prefer to wear your necklace, tightly, loosely, or as an exact fit.
Exact fit (50cm/19.6" - 55cm/21.6") is the best and most popular option for most men. It allows the necklace to fit tightly and naturally around the neck. A precisely fitting necklace falls neatly on the collarbone and provides a small space for it to move. These necklaces can be worn inside or outside the shirt.
Loose fit (60cm/23.6" or longer) is a popular style among men who prefer their necklaces to sit low without restriction. Loose-fitting necklaces are usually worn on the outside of the shirt and often include a pendant or chunky look.
After completing your purchase;
If we have the product you ordered in our warehouse same country as you are located, your order will ship from our warehouse in your country.
If the product you have ordered is not available in our warehouse in your country, the product will ship from an overseas warehouse where the product is available.
1. If we have the product you ordered in our warehouse same country as you are located;
Orders Processing Time; 1-2 Business Days
Delivery Time: 2-5 Business Days
2. If we have not the product you ordered in our warehouse same country as you are located;
Orders Processing Time; 1-2 Business Days
Delivery Time: 7-12 Business Days
After your order is shipped;
The shipment details will be sent automatically to your e-mail address. After receiving the tracking number, you can track your order on our website.
You can contact us with any questions at info@ronatelli.com. We usually respond to all inquiries in 3-4 hours.
If the product unused and undamaged, you can return it within 30 days without giving any reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.
To start a return, you can contact us at info@ronatelli.com or through our contact us page. We will send you instructions on how and where to send your package.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
If you wish to exchange your order, please fill out our Return & Exchange form. Our team will promptly review your request and you will receive instructions on how to return the item. Once we receive the returned item, we will ship the new product to you promptly after.
If you prefer to receive the new product more quickly, place a new order for the desired item. Follow the standard return process for the current item you wish to exchange. Once we receive the returned item, we will process a refund.
Refunds
We will notify you once we have received and inspected your return and we will automatically refund the full amount to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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